Questions? Answers.
Orders & Shipping
How long does shipping take?
Orders ship within 2–3 business days from Duluth, Minnesota. Standard shipping arrives in 5–7 business days, and express shipping in 2–3 business days. You will receive a tracking link by email once your order ships.
Do you ship internationally?
Right now we ship within the United States only. We are working on bringing Goood Chocco to more places - subscribe to our newsletter to be the first to know when international shipping launches.
Will my chocolate melt in transit?
From late spring through early fall we add insulated packaging and ice packs to every order at no extra charge. If your chocolate arrives melted or damaged, email us within 7 days of delivery and we will make it right.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placing them. Reach out to support@gooodchocco.com as quickly as possible and we will do our best to catch it before it ships.
Returns & Exchanges
What is your return policy?
Because our products are perishable, we cannot accept returns on opened items. If your order arrives damaged, melted, or you are unhappy with it for any reason, contact us within 7 days of delivery and we will refund or replace it.
How do I report a damaged or missing order?
Email support@gooodchocco.com with your order number and a photo of the issue. We will respond within 1 business day with next steps.
Product & Ingredients
How much should I eat?
Enjoy as much or as little as you like. A serving is 30g, about a third of a bar. It is a treat, not a meal replacement.
What about allergens?
Good Sleep contains dairy. All bars may share equipment with milk, tree nuts, soy and wheat. Full ingredients are on each product page.
Is it safe if I am pregnant or breastfeeding?
Please do not consume if pregnant or breastfeeding. These bars are for adults. Check with your healthcare professional if you have a medical condition.
What makes Goood Chocco different?
Every bar is real chocolate first, with functional ingredients like L-Theanine, Magnesium, Vitamins K2 and D3 and Calcium added, so it tastes like a treat, not a supplement. Every ingredient and dose is printed on the box.
Are your chocolates gluten-free?
Our bars are made without gluten-containing ingredients, but they may share equipment with wheat, so we can't guarantee they are gluten-free. Full ingredients are on each product page.
Are any bars dairy-free?
Good Moods and Good Vibes are made with dark chocolate and list no dairy ingredients. Good Sleep is milk chocolate. All bars may share equipment with milk, tree nuts, soy and wheat.
How should I store my chocolate?
Store in a cool, dry place between 60–70°F (15–21°C), away from direct sunlight. Refrigeration is fine but bring to room temperature before eating for the best flavor and texture.
What is the shelf life?
The best-by date is printed on every package.
Subscriptions
How does Subscribe & Save work?
Choose Subscribe & Save on any product page to save on every order. Your bars are auto-delivered on the schedule you pick, so you never run out.
How do I skip or cancel my subscription?
Anytime, from Account › Subscriptions. Skip a delivery or cancel, no phone call required.
Account & Subscriptions
Do I need an account to place an order?
No - you can check out as a guest. Creating an account lets you track orders, manage subscriptions and save a wishlist.
How do I unsubscribe from the newsletter?
Every email we send includes an unsubscribe link at the bottom. Click it and you will be removed immediately. You can also email support@gooodchocco.com and we will take care of it for you.
How do I sign in to my account?
Sign-in is passwordless. Click “Sign In,” enter your email, and we will send you a one-time code to log in - no password to remember or reset. You can also continue with Shop or Google.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes - we work with cafes, gyms, wellness studios, and specialty retailers. Reach out via our contact form with “Wholesale Inquiry” selected and our team will get back to you with our wholesale catalog.
Can we collaborate on a custom product?
We love collaborations. Email partnerships through the contact form with “Partnership Opportunity” selected and tell us what you have in mind.
Still have questions?
We reply Monday–Friday, 9am–5pm CT.