Help Center
Frequently Asked Questions
Everything you need to know about our chocolates, shipping, and ordering. Can't find what you're looking for? We're just a message away.
Orders & Shipping
How long does shipping take?
Orders ship within 2–3 business days from Duluth, Minnesota. Standard shipping arrives in 5–7 business days, and express shipping in 2–3 business days. You will receive a tracking link by email once your order ships.
Do you ship internationally?
Right now we ship within the United States only. We are working on bringing Goood Chocco to more places - subscribe to our newsletter to be the first to know when international shipping launches.
Will my chocolate melt in transit?
From late spring through early fall we add insulated packaging and ice packs to every order at no extra charge. If your chocolate arrives melted or damaged, email us within 7 days of delivery and we will make it right.
Can I change or cancel my order?
Orders can be changed or cancelled within 2 hours of placing them. Reach out to support@gooodchocco.com as quickly as possible and we will do our best to catch it before it ships.
Returns & Exchanges
What is your return policy?
Because our products are perishable, we cannot accept returns on opened items. If your order arrives damaged, melted, or you are unhappy with it for any reason, contact us within 7 days of delivery and we will refund or replace it.
How do I report a damaged or missing order?
Email support@gooodchocco.com with your order number and a photo of the issue. We will respond within 1 business day with next steps.
Product & Ingredients
What makes Goood Chocco different?
Every bar is crafted with premium chocolate and packed with functional ingredients - adaptogens, vitamins, and superfoods - that support your wellness while tasting like a treat, not a supplement.
Are your chocolates gluten-free?
Most of our chocolates are gluten-free, but we recommend checking the ingredient list on each product page. We produce in a facility that handles wheat, so we cannot guarantee zero cross-contamination.
Do you offer vegan or dairy-free options?
Yes - several of our bars are made with oat or coconut milk and are fully vegan. Look for the “Vegan” badge on the product page.
How should I store my chocolate?
Store in a cool, dry place between 60–70°F (15–21°C), away from direct sunlight. Refrigeration is fine but bring to room temperature before eating for the best flavor and texture.
What is the shelf life?
Most bars stay fresh for 12 months from the production date. The best-by date is printed on every package.
Account & Subscriptions
Do I need an account to place an order?
No - you can check out as a guest. Creating an account lets you track orders, save addresses, and earn loyalty rewards faster.
How do I unsubscribe from the newsletter?
Every email we send includes an unsubscribe link at the bottom. Click it and you will be removed immediately. You can also email support@gooodchocco.com and we will take care of it for you.
How do I sign in to my account?
Sign-in is passwordless. Click “Sign In,” enter your email, and we will send you a one-time code to log in - no password to remember or reset. You can also continue with Shop or Google.
Wholesale & Partnerships
Do you offer wholesale pricing?
Yes - we work with cafes, gyms, wellness studios, and specialty retailers. Reach out via our contact form with “Wholesale Inquiry” selected and our team will get back to you with our wholesale catalog.
Can we collaborate on a custom product?
We love collaborations. Email partnerships through the contact form with “Partnership Opportunity” selected and tell us what you have in mind.